Travel Luxury Hotels' Staff Caught Cleaning Cups With Used Toilet Brush

18:50  28 december  2017
18:50  28 december  2017 Source:   International Business Times

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Luxury . Three famous Chinese hotels were caught violating basic hygiene standards after their staff were filmed by a hidden camera cleaning cups with the same brush used to clean bathroom sinks and the toilet .

In the video, Shangri-La and Kempinski staff can be seen cleaning the rooms’ cups with a toilet brush . They also washed towels in the toilets before using them to wipe the floor. At the Sheraton, cleaner used the same brush for the water basin and the toilet .

a living room filled with furniture and a large window © Provided by IBT US

Three famous Chinese hotels were caught violating basic hygiene standards after their staff were filmed by a hidden camera cleaning cups with the same brush used to clean bathroom sinks and the toilet.

Three Beijing hotels — Sheraton, Shangri-La and Kempinski — were found in violation of health code after the municipal watchdog for hygiene, tourism, food and drug safety in Harbin, Heilongjiang in China, investigated the authenticity of a footage released by Pear Video on Tuesday, allegedly providing evidence of the unhygienic act, Business Insider reported. 

The video, which was recorded by a Pear Video reporter who was working at the hotels as an intern, was found to be genuine and appropriate warnings were doled out for all the three establishments by the health planning commission.

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Cleaning staff were seen in undercover video footages released on Dec. 26 using the same brush to clean the toilets , wash basins and even drinking cups . They were also seen drying the cups with used bath towels that they also use for cleaning the toilet .

At the Kempinski hotel , a cleaner used the same brush to clean both water glasses and the toilet , and wet a bath towel with toilet water to wipe the floor. I’ve come back to my room, mid- cleaning , to find the housekeeping staff using a rag they I don’t use cups in the hotel room since I heard that.

The footage that emerged online, showed cleaners at the Shangri-La and Kempinski cleaning the cups in a guest’s room with a toilet brush. The staff then proceeded to wash towels with toilet water before laying them out on the hotel floor for drying.

The cleaning staff of the Sheraton hotel, on the other hand, proceeded to clean the water basin and the toilet with the same toilet brush that they used to wash and wipe the crockery of the room.

"If what was shown in the video was proved to be true, it would be a serious violation of our hygiene standards and it would not be acceptable,” Shangri-La said in a statement. “At the same time, we will also cooperate with local government to properly implement all hygiene measures.”

The hotel also added it will step up the monitoring system of its staff and subject them to stricter training programs so that such misdemeanor is not repeated in the future.

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Three well-known hotels in northeastern China have failed basic hygiene checks after cleaning staff were filmed using the same brush to clean lavatories, wash basins and even crockery Cleaners at the Shangri-La and Kempinski were videotaped cleaning the rooms’ cups with a toilet brush .

A cleaner seen washing a hotel room guest cup with a toilet brush . Three well-known hotels in northeastern China have failed basic hygiene checks after cleaning staff were filmed using the same brush to clean lavatories, wash basins and even crockery, state media has reported.

Both Kempinski and Sheraton apologized for the behavior of their staff and said they were conducting comprehensive investigations into the respective incidents. They also added the staff in question will be retrained in order to make them aware of proper cleaning procedures.

One of the reports claimed that the hotels responsible were fined, but no other information were provided regarding the same. It was also reported that the staff working in the three hotels had complained of being overworked.

A separate investigation conducted in September by a Chinese consumer rights group, whose name in English reads “Better Choice, Better Life,” found that the staff of many five-star hotels — including Shangri-La hotel in Beijing — failed to change the bed sheet and bedding of room between the stays of two guests, the South China Morning Post reported. 

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Fashion & Luxury . Cleaners at the Shangri-La and Kempinski were videotaped cleaning the rooms’ cups with a toilet brush . They also washed the towels in the toilets before using them to clean the floor.

A business traveller who stayed at a hotel in Beijing claims to have seen a member of staff cleaning his teapot and cup using a toilet brush and bathroom detergent. The guest, identified by his surname Guan

The first group of researchers booked a room in each of the hotels and marked the bed linen, wash basins, baths and other items with fluorescent stamps that are visible only under UV light — marks which would disappear if wiped or washed — hence, letting them know how efficient the staff were at their work.

When a second group of researchers checked into the same room that was vacated by the first group, they found the marks still there on the bedding, while the same had disappeared from the rest of the room. Shangri-La scored the highest when it came to cleanliness as only one “dirty” pillowcase was found upon investigating.

Shangri-La charges a minimum of 2,000 Yuan ($306) per night from its guests.

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A hotel booking site has revealed the things you should always ask for at hotel check-in to get 5-star treatment without paying for it .
Travel experts shared their tips and tricks for scoring lesser-known freebies or upgrades that'll make your stay that little bit more luxurious.1. Check in as late as possible."If you check in late, then there is a chance that the hotel might have run out of standard rooms, which is generally the room category the everyday traveler books, so an upgrade to a higher room category could be on the cards," according to the Hotels.com experts.2. Let them know you'll be reviewing your stay.

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