Technology Facebook Messenger plugin enables cross-platform customer service

06:07  08 november  2017
06:07  08 november  2017 Source:   Engadget

Sydney woman becomes $24m richer overnight after NAB bank gaffe

  Sydney woman becomes $24m richer overnight after NAB bank gaffe A Sydney lawyer was mistakenly transferred $24.5 million overnight, but her bank initially wouldn’t do anything about it. Clare Wainwright said she discovered she was an accidental multimillionaire on Thursday when National Australia Bank paid out her mortgage and gave her the millions to redraw.Wainwright told AAP she was shocked to see that not only did NAB pay out her mortgage, it also gave her extra change to the tune of $24,544,780.16. The error stemmed from a letter sent by NAB in September to her, confirming a direct debit for loan repayments.

1h ago in. Services . Facebook Messenger plugin enables cross - platform customer service . Businesses can install the plugin to carry chats over to their own sites.

1h ago in. Services . Facebook Messenger plugin enables cross - platform customer service . Businesses can install the plugin to carry chats over to their own sites.

a screenshot of a cell phone© Provided by Engadget While most of the billion-plus users on Facebook Messenger are individuals, the company has refined its messaging platform to be more business-friendly.

Back in April, it introduced a Discover tab to better connect individuals with companies they'd enjoy, as well as improved chatbot functionality. All of these have focused on improving the business-customer relationship, and the newest addition is no exception. Today's update adds Customer Chat, a plugin that lets businesses carry on Facebook Messenger conversations right on their own website.

a screenshot of a cell phone© Facebook This enables companies to have a continuous chat session, regardless of whether a user is on Facebook Messenger or the company's home page. It'll also work across devices -- something key since so many customers do everything on mobile these days. These persistent conversations are a boon for the business as well; it means businesses can keep a record of the entire interaction, making sure they don't lose track of the original request or complaint. Companies can set Customer Chat up for sales, service or whatever they'd need live chat for. While the feature is currently in closed beta, interested businesses can register on a waitlist to integrate Customer Chat on their own site.

Facebook launches Creator app for influencers to build video communities .
Facebook wants to turn mindless, passive video consumption into "time well spent", and now its giving social media stars a powerful tool to foster communities around their creations. Today Facebook launches Facebook Creator, offering influencers Live Creative kit for adding intros and outros to broadcasts, a unified inbox of Facebook and Instagram comments plus Messenger chats, and expansive analytics.Facebook promised the Creator app back in June at VidCon and today it launches globally on iOS with Android planned for the coming months.

Source: http://ca.pressfrom.com/news/technology/-52914-facebook-messenger-plugin-enables-cross-platform-customer-service/

—   Share news in the SOC. Networks

Topical videos:

This is interesting!